Terms of Trade / Refunds

• Prices displayed on our website or in-store include applicable taxes.

• Payment for the order must be made in full at the time of purchase unless a payment arrangement has been arranged.

• We accept various forms of payment, including cash, credit cards, and electronic transfers.

• We strive to deliver your order within the agreed 4-6 week timeframe, but we cannot be held responsible for any delays beyond our control.

• Delivery charges may apply and will be communicated to you within 48 hours of request should you want upgraded shipping.

• Any additional costs incurred due to delivery restrictions or changes in delivery address will be the responsibility of the customer.

• We make every effort to provide accurate and detailed product descriptions on our website and in-store.

• All products are subject to availability, and we reserve the right to modify or discontinue any product without prior notice.

• In the event that a product is out of stock or unavailable and you have made a partial or full payment, we will offer you alternatives or a refund, as per our discretion

• We understand that selecting the perfect bridal attire is important, and we offer a limited exchange policy.

• Exchange requests can only be made for instore products and within 24 hours of purchase.

• The product must be in its original condition, unworn, and with all tags and labels intact and accompanied by the original receipt or proof of purchase.

Custom-made, custom ordered or altered products are NOT eligible for exchange.

Refunds will only be provided in the following circumstance:

• The product received is significantly different from the product described.

Refund requests must be made within 24 hours of receiving the product, accompanied by the original receipt or proof of purchase.

All customers are given the opportunity in store to quality check and complete a final fitting.

Once an item has left the store it will no longer be eligible for return or exchange except for in the above mentioned circumstances.

We reserve the right to decline a refund if these conditions are not met.

Custom-made or altered products are not eligible for refunds unless the work provided does not meet our quality control standard.

• Items that have been worn, damaged, or altered by the customer are not eligible for refunds.

Once an item has left the store it will no longer be eligible for return or exchange except for in the above mentioned circumstance.

We reserve the right to decline a refund if these conditions are not met.

To initiate a refund, remedy or replacement please contact our owner kayleigh with details of your order and reason for the refund or remedy request at kayleigh@bridalco.com.au

We reserve the right to offer you a remedy in the form of repair before you are offered a refund.

Refusal of the remedy will not automatically make you eligable for a refund and may result in neither a remedy or refund.

If your refund request is approved, we will process the refund using the original method of payment.

Refunds will not include the cost of specialty fabrics, trims or buttons and notions.

Refunds may take up to 14 business days to be processed and reflected in your account.

In the event you are offered both a refund and a remedy in the form of a repair you have 14 days from the initial offer to accept the repair. After the 14 days you will no longer be eligible for the repair.

We have a zero-tolerance policy for any form of abusive, threatening, or harassing behaviour. This includes, but is not limited to:

• Verbal abuse

• Threats to reputation or safety

• Harassment in person, via phone, email, or social media

• Doxing or the sharing of personal information

Any such behaviour by a client or their friends or family may result in the immediate cancellation of current orders, alteration services, refund negotiations, or any ongoing resolution processes.